Shipping Policy

Ember Apparel products are made to order. Please allow time for both production and shipping when estimating when your order will arrive.

Order Processing

Once your order has been confirmed, it is sent for production and fulfillment.

Processing times vary depending on the product, order volume, and fulfillment location. Estimated delivery information shown during checkout includes the best information available for your order at that time.

Once an order has entered production, we cannot guarantee that changes or cancellations can be made.

Shipping Rates

Shipping charges are calculated based on your order and destination and are displayed at checkout before you complete your purchase.

You will have an opportunity to review the applicable shipping cost before submitting payment.

Delivery Times

Delivery estimates are provided at checkout where available.

These are estimates rather than guaranteed delivery dates. Delivery may occasionally be affected by circumstances outside our reasonable control, including carrier delays, severe weather, customs processing, holidays, and other transportation disruptions.

Tracking

Where tracking is available, tracking information will be provided after your order has shipped.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping information, contact support@emberapparel.net as soon as possible. We cannot guarantee that an address can be changed once an order has entered production or been shipped.

We are not responsible for delivery problems resulting from incorrect or incomplete shipping information provided when an order was placed.

Lost or Damaged Orders

If your order arrives damaged or appears to have been lost in transit, please contact us at support@emberapparel.net with your order number and details of the problem.

For damaged items, please include clear photographs of the item and packaging where possible.

We will investigate the issue and determine the appropriate resolution.

Customs and Import Charges

For orders shipped internationally, customs duties, import taxes, or other charges may apply depending on the destination.

Unless otherwise stated at checkout, customers are responsible for any customs duties, taxes, or import charges imposed by the destination country.

Contact

If you have questions about the shipping or delivery of your order, contact:

Ember Apparel
support@emberapparel.net